How we started
In 2016, our founder Claire Meredith left a 15-year career in NHS Wales operational management. She had spent the last three of those years designing internal training for ward managers at a large hospital trust in Swansea. The programmes worked: staff turnover on trained wards dropped 22% over two years, and patient complaint rates fell alongside it.
Claire wanted to bring that same approach to private-sector organisations. She started with a single client, a haulage company in Bridgend with 40 drivers and six supervisors who had never received formal management training. Over eight weeks she ran workshops on shift scheduling, difficult conversations and basic employment law. The company renewed within three months.
Word spread. By 2018 we had four facilitators and clients across south Wales. Today we work with organisations from Anglesey to London, though our office remains in Nether Swaniawski where Claire lives.
A timeline of milestones
- 2016 — Claire Meredith delivers the first programme to a Bridgend haulage firm.
- 2018 — Team grows to four facilitators. First client outside Wales, a Bristol fintech.
- 2020 — We move all programmes online during lockdown and develop our virtual coaching format.
- 2022 — 250th manager trained. We introduce the senior leadership intensive residential.
- 2024 — 340+ managers trained. 92% client rebooking rate.
